Refund policy

At Caeli Lifestyle Pvt. Ltd. (“Caeli”, “we”, “our”, “us”), we strive for your satisfaction while maintaining fair limits to protect both our customers and our business.

1. Return & Exchange Eligibility

• A return or exchange request must be raised within 48 hours of delivery through our website or customer support.
• Pickup will be scheduled within 7 days of approval.
• Products must be returned unused and unwashed, with the original tags, packaging, and invoice.
• A ₹100 pickup charge will apply in case of a return.

2. Non-Returnable Items

The following products are not eligible for return or exchange:

• Personalised or customised products.
• Sale or clearance items.

3. Quality Check

All returned or exchanged products are subject to a quality check.

Caeli may refuse a return or exchange if the product shows:

• Damage
• Stains
• Odour
• Removed tags
• Alterations
• Signs of wear or usage

If a returned product fails the quality check, Caeli may return the product to the customer at the customer’s cost.

4. Single Exchange Policy

Only one exchange is allowed per order.

Further returns or exchanges for the same product will not be permitted.

5. Refunds

Refunds will be processed within 7–10 business days after the quality check.

For COD orders, refunds will be made only to the customer’s verified bank account.

6. Original Condition Requirement

Products must be returned in the same condition in which they were received.

Caeli may reject returns for products showing any signs of wear or usage.

7. Abuse Prevention

Caeli reserves the right to deny service or block customers found to be misusing the return or exchange policy.

8. Dispute Resolution

Any disagreement regarding return or exchange eligibility will be resolved at Caeli’s sole discretion.