Last Updated: 18/04/2025
01 Eligibility
- Return/exchange requests must be raised within 48 hours of delivery via our website or customer support.
- Pickup will be scheduled within 7 days of approval.
- Products must be unused, unwashed, and in original condition, with all tags, packaging, and the original invoice intact.
- Pickup Charges (in case of return): ₹100.
02 Non-Returnable Items
The following items are not eligible for return or exchange
- Personalised/customised products.
- Sale or clearance items.
03 Quality Check
- All returned/exchanged products will undergo a quality inspection.
- Requests may be refused if the product shows signs of damage, stains, odour, tag removal, or alterations.
- If refused, the item will be returned to the customer at their own cost.
04 Single Exchange Policy
- Only one exchange is allowed per order.
- Further returns or exchanges for the same product are not permitted.
05 Refunds
- Refunds will be processed within 7–10 business days after successful quality check.
- COD refunds will be issued only to the customer’s verified bank account.
06 Abuse Prevention
Caeli reserves the right to deny service or block customers found misusing the return/exchange policy.
07 Original Condition Requirement
- Products must be returned in the same condition as delivered.
- Returns showing signs of wear, use, or damage will be rejected.
08 Dispute Resolution
Any disputes regarding return/exchange eligibility will be resolved at Caeli’s sole discretion