Return & Exchange Policy
Last Updated: 18/04/2025
01 Eligibility
Return/exchange requests must be raised within 48 hours of delivery via our website or customer support.
Pickup will be scheduled within 7 days of approval.
Products must be unused, unwashed, and in original condition, with all tags, packaging, and the original invoice intact.
Pickup Charges (in case of return): ₹100.
02 Non-Returnable Items
The following items are not eligible for return or exchange
- Personalised/customised products.
Sale or clearance items.
03 Quality Check
All returned/exchanged products will undergo a quality inspection.
Requests may be refused if the product shows signs of damage, stains, odour, tag removal, or alterations.
If refused, the item will be returned to the customer at their own cost.
04 Single Exchange Policy
Only one exchange is allowed per order.
Further returns or exchanges for the same product are not permitted.
05 Refunds
Refunds will be processed within 7–10 business days after successful quality check.
COD refunds will be issued only to the customer’s verified bank account.
06 Abuse Prevention
Caeli reserves the right to deny service or block customers found misusing the return/exchange policy.
07 Original Condition Requirement
Products must be returned in the same condition as delivered.
Returns showing signs of wear, use, or damage will be rejected.
08 Dispute Resolution
Any disputes regarding return/exchange eligibility will be resolved at Caeli’s sole discretion
